Founded in April of 2019 and based in Lagos, Nigeria, Eden is a trusted services platform for people to receive their domestic services. Whether it's cooking, cleaning, laundry, or any combination of services, Eden allows people to receive their services on a recurring basis while we manage their schedule and the execution of the services. We promote a culture of trust, accountability, and excellence through our product, brand, and, most importantly, our people.

Creating a world where anyone can schedule services on an app and then not worry about them being done requires a foundation of trust. Trust that is earned by deep knowledge, clear thinking, and consistent delivery on promises.

Eden has a daily food production output of 600 meals/day and aims to produce 5000 meals/day in December 2022. The Quality Assurance Manager is responsible for overseeing and maintaining all QA & QC policies and procedures. The QA Manager provides leadership, support, and guidance directly to their team and indirectly and directly to other food production team members to ensure; food quality standards, food safety guidelines, legal requirements (as they pertain to food safety), and customer expectations are met.

If you are the type of person with a deep sense of ownership to everything that you work on, is an executor, has a love for data, enjoys solving complex problems, has a passion for conquering new markets, knows how to foster strong relationships and build trust, and works for the success of the entire team - then we look forward to meeting you!

Responsibilities

Quality Control

• Define and upgrade quality and safety standards in collaboration with the Food Production Lead
• Develop QA/QC manuals, policies, and SOPs
• Ensure all meals produced meet the company’s quality and safety standards
  • Design processes that ensure meals are checked and define critical QA/QC points along the production process
• Define process and schedule for periodic monitoring of the food safety standard implemented by Eden’s suppliers and vendors
  • Collaborate with the procurement team to onboard new vendors based on defined quality metrics, and pre-onboarding assessments.
• Assess and document potential quality deviation and develop mitigation plans to address gaps
• Define and implement food safety management systems/processes including
  • HACCP and a Food Safety Management Systems
  • Sanitation and safety standards in the Food Production center
• Supervise, monitor, and review data collected across the food production facility and process. Determine initiatives, and follow through on the next steps.
• Collaborate with relevant stakeholders to develop and upgrade documents, specifications sheets, and conduct quality assessments on raw materials at relevant checkpoints.
• Respond to internal and external complaints/feedback in the required timeframe
• Prepare a monthly written report for management recapping food safety and quality issues, trends, corrective actions, and preventive measures taken.

Compliance

• Oversee audit processes to ensure the company meets the required standards and gets the relevant accreditations in the food industry (HACCP, ISO 9001:2015, 22000:2018, etc) according to relevant regulations